Privacy Policy

Effective Date: March 10, 2025

1. Introduction

Welcome to Titanbase. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use Titanbase, our platform designed for managing emergency services organizations.

By using Titanbase, you consent to the collection, storage, and use of your information as described in this policy.

2. Information We Collect

We collect the following types of information when you use Titanbase:

a. Personal Information

Name
Email address
Phone number (if provided)
Organization details

b. Usage Information

Logins and access activity
IP addresses
Device and browser information

c. Data Provided by Users

Organization records
Personnel schedules
Fleet and inventory data
Other emergency service management-related data

3. How We Use Your Information

We use the collected data strictly for internal purposes to enhance and operate Titanbase, including:

Providing access to the platform and its features
Managing organizational and operational data
Securing and improving our services
Communicating with users about updates and support
Monitoring system performance and preventing fraud or abuse

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data with third parties. However, we may share your information in the following circumstances:

With your organization: If you are part of an organization using Titanbase, your other users within your organization may have access to relevant user data.
Legal Compliance: If required by law, we may disclose information to law enforcement or regulatory authorities.
Service Providers: We may use third-party services (e.g., hosting providers) that process data on our behalf under strict confidentiality agreements.

5. Data Security

We implement robust security measures to protect your data, including:

Encrypted sensitive data storage and secure access controls
Restricted access to sensitive information

Despite our best efforts, no system is 100% secure. Users should take precautions to protect their accounts, such as using strong passwords.

6. Data Retention

We retain your data as long as your organization uses Titanbase. If an account is closed, we may retain certain records as required by law or for internal security purposes.

7. Your Rights and Choices

You have the following rights regarding your data:

Access and Update: You can view and update your personal information within Titanbase.
Data Deletion: You can request deletion of your account and associated data, subject to legal or operational requirements.
Opt-Out of Communications: You may unsubscribe from non-essential communications at any time.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If changes are significant, we will notify users via email or in-app notifications. Continued use of Titanbase after updates constitutes acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

📧 support@titanbase.com

Terms of Use

Effective Date: March 10, 2025

1. Acceptance of Terms

By accessing or using Titanbase, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use the platform.

2. Use of Titanbase

Titanbase is designed to assist emergency services organizations in managing personnel, fleet, scheduling, inventory, and other operational needs. You agree to use this platform for lawful purposes only.

a. User Responsibilities

You must provide accurate and complete information when registering.
You are responsible for maintaining the confidentiality of your login credentials.
You agree not to use the platform for unauthorized or illegal activities.

b. Prohibited Activities

Attempting to access or modify data that does not belong to you.
Interfering with the platform’s operation or security.
Using Titanbase to distribute malware or conduct fraudulent activities.

3. Data Privacy

Your use of Titanbase is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

4. Account Termination

We reserve the right to suspend or terminate your access to Titanbase if you violate these terms, engage in illegal activity, or attempt to compromise the security of the platform.

5. Limitation of Liability

Titanbase is provided on an "as-is" and "as-available" basis. We are not responsible for any data loss, system downtime, or other damages resulting from your use of the platform.

6. Changes to Terms

We may update these Terms of Use at any time. If we make significant changes, we will notify users via email or in-app alerts. Continued use of Titanbase after changes are posted means you accept the revised terms.

7. Governing Law

These Terms of Use are governed by the laws of [Your State/Country]. Any disputes related to these terms will be resolved in the appropriate courts of [Your State/Country].

8. Contact Information

If you have any questions about these Terms of Use, please contact us at:

📧 support@titanbase.com